It has been revealed that a number of luxury electronics retailers exceedingly charge customers for simple laptop repairs.
There has been an investigation done into how the quality of computer repairs in Perth have come out. A simple software fault was installedonto 24 laptops, and as a result they will not boot up or open.
Unknown shoppers then brought these laptops to repair departments of six various luxury shops, and six independent shops. Six other Apple stores also handled repairs for MacBooks.
Throughout the inspection, five unknown shoppers had to pay more thanAUS$179 for a repair that should have cost less than AUS$90.
For the same repair at a luxury branch, it cost them AUS$304. The customer was offered an unnecessary new hard drive and had a reinstallation of the wrong version of operating system.
Furthermore, none of the computer repairs in Perth successfully repaired the laptops in their local shops, and only 40% of the laptops were properly repaired.
In nine cases, the technician failed to repair the laptops completely. Seven unknown shoppers were persuaded to buy unnecessary new hard drives and one lost all their data.
According to a magazine editor, “It’s quite surprising that major high-end retailers for computer repairs in Perth fail to handle such basic repair issues and charge people with exuberant rates for their services.”
“We want to witness improved staff training and repair procedures so technicians can really handle the problem and people feel confident that they receive the required services.”
A spokesperson from a prominent shop said the company was dismayed by their response to these unknown shoppers.
“We almost fix 8000 laptops every week, with 97% success rate, and it is such overpowering that customers are satisfied with the way we deliver work,” he said. “However, we will take this into account and deliver a better service in the future.”
According to the magazine editor, there are few consumers who can do repairs for their own broken laptops. If the computer won’t open, you just need to run a recovery or installation disk. Here you can find helpful repair tools. This will save money than bringing them to computer repairs in Perth that do all kinds of stuff on their laptops.